

CLIENTS
► If you have us on retainer and you are having an emergency please press your rapid response button. We will communicate with you through the button within 30 seconds.
► If you are looking to rehire us, call the number on the card your Team Leader gave you. You may also email us at the email address on the card. If you do not receive a response within 2 hours, we no longer desire to have you as a client.
► If you have a question about your bill: If we are on station, speak to your Team Leader. If we are not on station, email the address on the card your Team Leader gave you.
► If you are trying to recommend a client, please remember if you give out any contact info for us (phone numbers, email addresses, team member names) you will be immediately terminated as a client. Please call or email your Agent In Charge with your recommendation.

NON CLIENTS
► If you have made it this far, normally someone has told you about us. They should have also told you we are only accepting new clients who are recommended by a former or current client. Please have them contact us on your behalf.
► If you heard of us by rumor or cannot get a client recommendation you may send an email to: KingsKnight@GriffinDefense.net Explain in detail your situation: Give every name, number, and address you possess; any lies will terminate any consideration.
► Our fees are commensurate with our ability and our discretion. However, in certain circumstances we do pro-bono work, if we believe the cause is just.
► If you are a governmental agency in need of assistance, list your acronym first in your email subject line. If you are a foreign government, place this information in the subject line as well after the acronym. NOTE: We do not work for anyone considered an enemy of the United States of America.
► NOTE: We do not discuss under any circumstances whom we have worked for. If you want to ask if we have worked for someone, anyone, the answer is no we have not. And, if you become a client we will never have worked for you either.

TRAINING
► We train every facet of armed and un-armed combat, stealth to contact, in Law Enforcement, Military, Special Operation and Executive Protection versions.
► If you are coming to us for training, please know that our training is rigorous and realistic. We do not offer “gimme” classes, and our certification classes have a 36% first time failure rate.
► We reserve the right to terminate anyone’s training for any reason including lack of: effort, character, and/or ability.
► Our fees are commensurate with our ability and our discretion. However, in certain circumstances we do pro-bono training quite often for smaller Law Enforcement Agencies. Request and explain what you have need of, the size of your department, and the reason you are requesting a pro-bono course.
► If you are a governmental agency in need of assistance, list your acronym first in your email subject line. If you are a foreign government, place this information in the subject line as well after the acronym. NOTE: We do not train for anyone considered an enemy of the United States of America, nor do we offer our full compliment of courses outside of The United States of America.
► Email training requests to: Training@GriffinDefense.net
Recommendations
We are honored that so many of you and your organizations ask us for our recommendations on gear we use or approve of. Though we do not have time to answer these questions directly outside of the training environment, we do have a list that you can request.
Email: Operations@GriffinDefense.net
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